NVQ Level 2 & 3

Overview - NVQ level 2
These qualifications are designed for people working in a customer service environment, and are suitable for people at junior level through to management level.

The Customer Service NVQ level 2 qualification is suitable for people that have achieved NVQ level 1, or, have some knowledge of a customer services working environment.

This qualification can be achieved within 8 - 10 months dependant on the candidate’s ability and input, and also the co-operation and assistance of the employer/placement provider.

The NVQ level 2 training programme comprises of 4 Mandatory level 2 NVQ Units and 1 selected Optional level 2 NVQ Unit.

All five level 2 NVQ Units must be achieved in order to qualify for the full NVQ level 2 Customer Service Award.

Overview - NVQ level 3
The Customer Service NVQ level 3 qualification is suitable for people that have achieved NVQ level 2 standard, or are already working at a supervisory level in customer service.

This qualification can be achieved within 10 -14 months dependant on the candidate’s ability and input, and also the co-operation and assistance of the employer/placement provider.

The NVQ level 3 training programme helps to up-date existing skills and comprises of 5 Mandatory level 3 NVQ Units and 1 selected Optional level 3 NVQ Unit.

All six level 3 NVQ Units must be achieved in order to qualify for the full NVQ level 3 Customer Service Award.

Some candidates or employers do not always need the full award; therefore, the candidate and employer may select only 2 or 3 units from the course to meet their requirements.
(this option is not funded by the LSC)