This qualification can be achieved within 10 - 14 months dependant on the candidate’s ability and input, and also the co-operation and assistance of the employer/placement provider.

How the Customer Service Apprenticeship works

The complete Customer Service Apprenticeship Framework comprises of a Technical Certificate at level 2 that includes 3 Mandatory level 2 Units and one written examination,
4 Mandatory level 2 NVQ Units,
5 selected Optional NVQ level 2 Units,
Application of Numbers Portfolio at level 1, Communications Portfolio at level 1,
Key Skills examinations in Application of Numbers at level 1 and Communications at level 1
(each of 1 hour duration containing multiple-choice questions.

Passes in the two key skills examinations, Technical Certificate examination and completion of the 3 Mandatory Technical Certificate level 2 Units,
4 Mandatory level 2 NVQ Units,
5 Optional NVQ level 2 Units,
Application of Numbers Portfolio at level 1 and Communications Portfolio at level 1, must be achieved in order to qualify for the full Customer Service Apprenticeship Award.