Advanced Apprenticeship

Overview
The Customer Service Advanced Apprenticeship is a level 3 qualification for people with customer service experience, knowledge and skills.

This qualification can be achieved within 12 - 18 months dependant on the candidate’s ability and input, and also the co-operation and assistance of the employer/placement provider.

How the Customer Service Advanced Apprenticeship works
The complete Customer Service Advanced Apprenticeship Framework comprises a Technical Certificate at level 3 that includes 3 Mandatory level 3 Units and one written examination,
5 Mandatory level 3 NVQ Units,
5 selected Optional level 3 NVQ Units,
Application of Numbers Portfolio at level 2,
Communications Portfolio at level 2,
Key Skills examinations in Application of Numbers at level 2 and Communications at level 2
(each of 1 hour duration containing multiple-choice questions).

Passes in the two key skills examinations, Technical Certificate examination and completion of the 3 Mandatory Technical Certificate level 3 Units,
5 Mandatory level 3 NVQ Units,
5 Optional NVQ level 3 Units,
Application of Numbers Portfolio at level 2 and Communications Portfolio at level 2, must be achieved in order to qualify for the full Customer Service Apprenticeship Award.